Current File : /var/www/crm/modules/Cases/Case.php
<?php
if(!defined('sugarEntry') || !sugarEntry) die('Not A Valid Entry Point');
/*********************************************************************************
* SugarCRM Community Edition is a customer relationship management program developed by
* SugarCRM, Inc. Copyright (C) 2004-2012 SugarCRM Inc.
*
* This program is free software; you can redistribute it and/or modify it under
* the terms of the GNU Affero General Public License version 3 as published by the
* Free Software Foundation with the addition of the following permission added
* to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK
* IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY
* OF NON INFRINGEMENT OF THIRD PARTY RIGHTS.
*
* This program is distributed in the hope that it will be useful, but WITHOUT
* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
* FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more
* details.
*
* You should have received a copy of the GNU Affero General Public License along with
* this program; if not, see http://www.gnu.org/licenses or write to the Free
* Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
* 02110-1301 USA.
*
* You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road,
* SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com.
*
* The interactive user interfaces in modified source and object code versions
* of this program must display Appropriate Legal Notices, as required under
* Section 5 of the GNU Affero General Public License version 3.
*
* In accordance with Section 7(b) of the GNU Affero General Public License version 3,
* these Appropriate Legal Notices must retain the display of the "Powered by
* SugarCRM" logo. If the display of the logo is not reasonably feasible for
* technical reasons, the Appropriate Legal Notices must display the words
* "Powered by SugarCRM".
********************************************************************************/
/*********************************************************************************
* Description: TODO: To be written.
* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc.
* All Rights Reserved.
* Contributor(s): ______________________________________..
********************************************************************************/
// Case is used to store customer information.
class aCase extends Basic {
var $field_name_map = array();
// Stored fields
var $id;
var $date_entered;
var $date_modified;
var $modified_user_id;
var $assigned_user_id;
var $case_number;
var $resolution;
var $description;
var $name;
var $status;
var $priority;
var $created_by;
var $created_by_name;
var $modified_by_name;
// These are related
var $bug_id;
var $account_name;
var $account_id;
var $contact_id;
var $task_id;
var $note_id;
var $meeting_id;
var $call_id;
var $email_id;
var $assigned_user_name;
var $account_name1;
var $table_name = "cases";
var $rel_account_table = "accounts_cases";
var $rel_contact_table = "contacts_cases";
var $module_dir = 'Cases';
var $object_name = "Case";
var $importable = true;
/** "%1" is the case_number, for emails
* leave the %1 in if you customize this
* YOU MUST LEAVE THE BRACKETS AS WELL*/
var $emailSubjectMacro = '[CASE:%1]';
// This is used to retrieve related fields from form posts.
var $additional_column_fields = Array('bug_id', 'assigned_user_name', 'assigned_user_id', 'contact_id', 'task_id', 'note_id', 'meeting_id', 'call_id', 'email_id');
var $relationship_fields = Array('account_id'=>'accounts', 'bug_id' => 'bugs',
'task_id'=>'tasks', 'note_id'=>'notes',
'meeting_id'=>'meetings', 'call_id'=>'calls', 'email_id'=>'emails',
);
function aCase() {
parent::SugarBean();
global $sugar_config;
if(!$sugar_config['require_accounts']){
unset($this->required_fields['account_name']);
}
$this->setupCustomFields('Cases');
foreach ($this->field_defs as $name => $field) {
$this->field_name_map[$name] = $field;
}
}
var $new_schema = true;
function get_summary_text()
{
return "$this->name";
}
function listviewACLHelper(){
$array_assign = parent::listviewACLHelper();
$is_owner = false;
if(!empty($this->account_id)){
if(!empty($this->account_id_owner)){
global $current_user;
$is_owner = $current_user->id == $this->account_id_owner;
}
}
if(!ACLController::moduleSupportsACL('Accounts') || ACLController::checkAccess('Accounts', 'view', $is_owner)){
$array_assign['ACCOUNT'] = 'a';
}else{
$array_assign['ACCOUNT'] = 'span';
}
return $array_assign;
}
function save_relationship_changes($is_update)
{
parent::save_relationship_changes($is_update);
if (!empty($this->contact_id)) {
$this->set_case_contact_relationship($this->contact_id);
}
}
function set_case_contact_relationship($contact_id)
{
global $app_list_strings;
$default = $app_list_strings['case_relationship_type_default_key'];
$this->load_relationship('contacts');
$this->contacts->add($contact_id,array('contact_role'=>$default));
}
function fill_in_additional_list_fields()
{
parent::fill_in_additional_list_fields();
/*// Fill in the assigned_user_name
//$this->assigned_user_name = get_assigned_user_name($this->assigned_user_id);
$account_info = $this->getAccount($this->id);
$this->account_name = $account_info['account_name'];
$this->account_id = $account_info['account_id'];*/
}
function fill_in_additional_detail_fields()
{
parent::fill_in_additional_detail_fields();
// Fill in the assigned_user_name
$this->assigned_user_name = get_assigned_user_name($this->assigned_user_id);
$this->created_by_name = get_assigned_user_name($this->created_by);
$this->modified_by_name = get_assigned_user_name($this->modified_user_id);
if(!empty($this->id)) {
$account_info = $this->getAccount($this->id);
if(!empty($account_info)) {
$this->account_name = $account_info['account_name'];
$this->account_id = $account_info['account_id'];
}
}
}
/** Returns a list of the associated contacts
* Portions created by SugarCRM are Copyright (C) SugarCRM, Inc..
* All Rights Reserved..
* Contributor(s): ______________________________________..
*/
function get_contacts()
{
$this->load_relationship('contacts');
$query_array=$this->contacts->getQuery(true);
//update the select clause in the retruned query.
$query_array['select']="SELECT contacts.id, contacts.first_name, contacts.last_name, contacts.title, contacts.email1, contacts.phone_work, contacts_cases.contact_role as case_role, contacts_cases.id as case_rel_id ";
$query='';
foreach ($query_array as $qstring) {
$query.=' '.$qstring;
}
$temp = Array('id', 'first_name', 'last_name', 'title', 'email1', 'phone_work', 'case_role', 'case_rel_id');
return $this->build_related_list2($query, new Contact(), $temp);
}
function get_list_view_data(){
global $current_language;
$app_list_strings = return_app_list_strings_language($current_language);
$temp_array = $this->get_list_view_array();
$temp_array['NAME'] = (($this->name == "") ? "<em>blank</em>" : $this->name);
$temp_array['PRIORITY'] = empty($this->priority)? "" : (!isset($app_list_strings[$this->field_name_map['priority']['options']][$this->priority]) ? $this->priority : $app_list_strings[$this->field_name_map['priority']['options']][$this->priority]);
$temp_array['STATUS'] = empty($this->status)? "" : (!isset($app_list_strings[$this->field_name_map['status']['options']][$this->status]) ? $this->status : $app_list_strings[$this->field_name_map['status']['options']][$this->status]);
$temp_array['ENCODED_NAME'] = $this->name;
$temp_array['CASE_NUMBER'] = $this->case_number;
$temp_array['SET_COMPLETE'] = "<a href='index.php?return_module=Home&return_action=index&action=EditView&module=Cases&record=$this->id&status=Closed'>".SugarThemeRegistry::current()->getImage("close_inline","title=".translate('LBL_LIST_CLOSE','Cases')." border='0'",null,null,'.gif',translate('LBL_LIST_CLOSE','Cases'))."</a>";
//$temp_array['ACCOUNT_NAME'] = $this->account_name; //overwrites the account_name value returned from the cases table.
return $temp_array;
}
/**
builds a generic search based on the query string using or
do not include any $this-> because this is called on without having the class instantiated
*/
function build_generic_where_clause ($the_query_string) {
$where_clauses = Array();
$the_query_string = $this->db->quote($the_query_string);
array_push($where_clauses, "cases.name like '$the_query_string%'");
array_push($where_clauses, "accounts.name like '$the_query_string%'");
if (is_numeric($the_query_string)) array_push($where_clauses, "cases.case_number like '$the_query_string%'");
$the_where = "";
foreach($where_clauses as $clause)
{
if($the_where != "") $the_where .= " or ";
$the_where .= $clause;
}
if($the_where != ""){
$the_where = "(".$the_where.")";
}
return $the_where;
}
function set_notification_body($xtpl, $case)
{
global $app_list_strings;
$xtpl->assign("CASE_SUBJECT", $case->name);
$xtpl->assign("CASE_PRIORITY", (isset($case->priority) ? $app_list_strings['case_priority_dom'][$case->priority]:""));
$xtpl->assign("CASE_STATUS", (isset($case->status) ? $app_list_strings['case_status_dom'][$case->status]:""));
$xtpl->assign("CASE_DESCRIPTION", $case->description);
return $xtpl;
}
function bean_implements($interface){
switch($interface){
case 'ACL':return true;
}
return false;
}
function save($check_notify = FALSE){
return parent::save($check_notify);
}
/**
* retrieves the Subject line macro for InboundEmail parsing
* @return string
*/
function getEmailSubjectMacro() {
global $sugar_config;
return (isset($sugar_config['inbound_email_case_subject_macro']) && !empty($sugar_config['inbound_email_case_subject_macro'])) ?
$sugar_config['inbound_email_case_subject_macro'] : $this->emailSubjectMacro;
}
function getAccount($case_id){
if(empty($case_id)) return array();
$ret_array = array();
$query = "SELECT acc.id, acc.name from accounts acc, cases where acc.id = cases.account_id and cases.id = '" . $case_id . "' and cases.deleted=0 and acc.deleted=0";
$result = $this->db->query($query,true," Error filling in additional detail fields: ");
// Get the id and the name.
$row = $this->db->fetchByAssoc($result);
if($row != null){
$ret_array['account_name'] = stripslashes($row['name']);
$ret_array['account_id'] = $row['id'];
}
else{
$ret_array['account_name'] = '';
$ret_array['account_id'] = '';
}
return $ret_array;
}
}
?>
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